Ticketing FAQs
Purchase tickets at the venue directly?
If tickets are still available, last minute tickets can be purchased at the Ticket Box Office located on the left side of the Grand Foyer.
Where am I seated?
Please check out Seat Searcher for a general seating guide.
Box office opening hours
The Ticket Box Office opens 30 minutes before external doors on event days.
Ticket collection
Tickets can only be collected at the Ticket Box Office the day of the event. The Ticket Box Office usually opens 30 minutes before external doors open. As a part of the terms of sale, the only person authorised to collect pre-paid tickets is the credit/debit card holder. The credit/debit card holder must also present the following ID to collect tickets in person:
- Credit/debit card that was used to purchase the tickets
- Valid Photo ID
- Valid concession card or proof of entitlement (for concession tickets only)
Group bookings
The Arena does not offer discounts for large groups although the event promoter can. For more information visit Ticketek website here.
Refunds, Payments & Exchanges
As a condition of sale there is no refunds, exchanges or cancellations once booking are finalised. Find out more information click here.
Lost or Stolen tickets
If you have lost your tickets or they have been stolen, you will need to contact Ticketek. Please note that there may be no replacement for General Admission tickets. When contacting Ticketek about lost or stolen tickets please ensure you have:
- Your ‘My Ticketek’ account number
- Details of the event you are attending including name, date, time and venue
- An explanation of the circumstances
Live performance act
Live Performance Australia (LPA) is the peak body for the Live Performance Industry. For more information surrounding the current Live Performance Act please visit http://www.liveperformance.com.au/
